Privacy Policy

1. Overview By using Portail — including Portail Code, Portail Agents, Portail Canvas, or Portail on Telegram — you consent to the practices described here. We collect only the data required to deliver the product, protect accounts, and comply with the law.

2. Information we collect We process account details (name, email, billing identifiers), usage metadata (device, language, engagement trends), your chat content and uploads (including text extracted from documents you attach), images generated through Portail Canvas, any optional API keys or OAuth tokens you connect, and, if you use Portail through Telegram, your Telegram user ID, username, and phone number.

3. How we use information Personal data powers chat routing between models, subscription management, fraud prevention, diagnostics, customer support, research into reliability, carrying out the actions you authorize a Portail Agent to take through a connected account, and any obligations imposed by law or contract.

4. Legal bases Depending on your region we rely on contractual necessity, legitimate interests, and explicit consent (where required) as the lawful grounds for processing.

5. Connected accounts and third-party actions When you connect a third-party account (email, calendar, CRM, or similar) to a Portail Agent, the connection is brokered by our automation infrastructure partner, which holds the access credentials on our behalf — we do not see or store your third-party password. An agent can only take the actions and access the scopes you authorize, and higher-impact actions require your explicit confirmation before they run. Disconnecting an account revokes its access immediately.

6. Sharing and disclosure We never sell or rent personal data. We share it only with infrastructure and payment providers (including our AI-routing partner OpenRouter and our payment processor), the AI vendors your prompts are routed to, the automation partner that brokers Portail Agents' third-party connections, vetted security or compliance partners, or authorities when legally compelled.

7. Data security and retention Portail uses least-privilege access, encryption in transit, and continuous monitoring. We retain conversations, uploaded files, and Canvas-generated images while your account is active and delete them upon request, when you remove them, or after extended inactivity.

8. International transfers Information may move across borders. When it leaves jurisdictions with different privacy rules we apply safeguards such as Standard Contractual Clauses.

9. Your rights You can request access, correction, deletion, or export of your personal data. Some requests may limit our ability to provide Portail, but we respond within the legally required timeframe.

10. Model training and improvement We may use account data, usage metadata, and your chat content to train, fine-tune, and evaluate Portail's own models and features, and to improve routing, safety, and quality across the product. Prompts are routed through our infrastructure partner OpenRouter to the model you select, and that provider's own data-use and training policies apply in addition to ours.

11. Marketing communications We may send occasional product-tip and announcement emails based on how you use Portail. Every marketing email includes an unsubscribe link, and opting out does not affect transactional emails such as billing receipts or security notices.

12. Telegram-based access If you use Portail through Telegram, including our in-Telegram assistant, we create or link an account tied to your Telegram identity so your conversations can carry over to the web app. We do not access your other Telegram chats or contacts.

13. Contact Email info@portail.cc with privacy questions or to exercise your rights. Include the email address linked to your Portail account so we can verify ownership.

14. Updates We may revise this Privacy Policy as features, regulations, or infrastructure change. Material updates appear in-app or via email, and continued use means you accept the revisions.